Frequently Asked Questions
Booking with Alpinday is quick and secure. Here’s how you can get started:
Simple Online Booking: Use our booking tool, choose your preferred day trip, and receive instant email confirmation. If you’d like to customize your itinerary or add extra stops, just contact our friendly team and we’ll help you arrange it.
Secure Payment: All bookings are paid safely online at the time of reservation. We accept major credit and debit cards as well as PayPal, processed via Stripe over an encrypted connection. All prices are shown and charged in euros.
Important Details to Provide:
Number of Travelers: Include every member of your group, even infants and children. For example, three adults, one child, and one infant should be booked as five passengers.
Pickup Location: Clearly specify your pickup point (e.g., hotel, airport, or city address) so your driver can meet you without delays.
Mobile Phone Number: Provide a working mobile number with the country code (e.g.,
+447790111222) so we can contact you if needed on the day of your trip.
Booking Confirmation: After completing your booking and payment, you’ll receive a confirmation email with all trip details, including itinerary and contact information.
Book with confidence and get ready to explore the Alps with Alpinday.
a) Clients are entitled to cancel their booking by emailing us at [email protected] with the details and reason for cancellation.
b) Cancellations made at least 7 days before the date of travel will be fully refunded.
c) In the event of cancellation by the client, an email will be sent to the client confirming the cancellation.
d) Any refund, whether partial or full, for cancellations made within the 7-day cancellation period will be at our sole discretion.
e) Refunds may take between 7 and 14 days to investigate and process.
f) In the event of a cancellation, we will charge a fee of 3.25% of the total booking amount plus a €0.35 credit card processing fee. This fee covers the costs incurred through our payment processor, Stripe. If the client has paid in advance for the transfer booking, these fees will be deducted from the amount to be refunded.
g) “Extraordinary Events” replace the provisions of paragraph 4 with points a) to f). These apply only in the normal course of business. If the average number of total passenger cancellations increases by more than 300% on a monthly basis as a result of an extraordinary event, the Supplier reserves the right to issue a credit instead of a refund, which may be used for future orders (voucher). Exceptional events include natural disasters of all kinds, earthquakes, floods, storms, volcanic eruptions, but also “force majeure” (Latin: casus fortuitus) such as riots, blockade, fire, civil war, embargo, earthquake, hostage-taking, war, revolution, sabotage, strikes (if they occur at a third party), travel warnings by foreign ministries, pandemic threats, quarantine measures by the authorities, terrorism, and serious traffic accidents.
At AlpinDay, we know that travel plans can change, so we offer the flexibility to modify your booking up to 72 hours before your scheduled travel date. You can easily make these adjustments by emailing us at [email protected].
While there are no fees for making changes, certain adjustments—such as adding extra passengers or changing your pick-up location—might affect the overall cost of your day trip. Don’t worry; any price changes will be communicated to you clearly. Once your changes are confirmed, we’ll quickly send you an updated booking confirmation.
There may be times, especially during peak travel seasons or with last-minute requests, when we can’t accommodate a specific change. However, rest assured, we’re dedicated to finding the best possible alternative for you.
For any last-minute adjustments, we suggest contacting our office directly. We’ll do everything we can to meet your needs and ensure your travel experience remains smooth and stress-free.
Typically, we gladly accommodate bookings made up to 48 hours before your intended departure date. However, during peak seasons, ensuring availability can sometimes be a challenge. To guarantee your spot and sidestep any potential hiccups, we earnestly suggest reserving your day trip well in advance.
Should our availability be nearing its limit, our booking page will display a message, “Confirmation of availability by email within 24 hours,” followed by a “Send Enquiry” button. Tapping on this will allow you to relay your request to us. Our dedicated team will then swiftly check for any openings and respond with the transfer options at hand.
Ultimately, to ensure you secure the best rate and the most suitable transfer, it’s always a wise choice to book at your earliest convenience.
For a seamless experience, just input your preferred pick-up time on the booking page. We’ll ensure we’re there punctually to meet you.
Several factors could be behind a missing confirmation email:
Junk or Spam Folder: Often, email systems might categorize unfamiliar emails as junk or spam. It’s always a good first step to check these folders in your email client.
Email Security Settings: Some stringent security settings or filters may reroute confirmation emails. Adjusting these settings or adding our email address to your contacts can help prevent this in the future.
Email Address Typo: There might have been a typo when entering your email during the booking process, causing the confirmation to be sent elsewhere.
If you’ve checked all the above and still can’t locate your confirmation, please reach out to us via email or phone. We’ll promptly ensure that your booking request has been registered and provide the necessary information. Your peace of mind is our priority.
For your inbound journey, rest assured, there’s no need for reconfirmation unless you personally wish to do so. However, for your return trip, we strongly recommend double-checking all details, particularly the pickup time, to ensure smooth coordination. This helps in avoiding any potential miscommunication regarding the departure time and location. Feel free to reach out to us, either through email or a phone call, anytime during your stay and up to 24 hours before your scheduled departure. Your peace of mind is our priority.
If your travel plans change after you’ve made a booking, please notify Alpinday as soon as possible. You can update your booking details through the confirmation email link or by contacting our customer support team directly. Providing accurate and up-to-date information ensures that your driver is informed of any changes and can adjust your pickup time or itinerary accordingly.
While AlpinDay offers a range of vehicle types to suit different needs, specific models cannot be guaranteed. However, you can request a specific type of vehicle, such as a sedan, minivan, or luxury car, depending on your preferences and group size. Alpinday will do its best to accommodate your request based on availability.
Yes, you can book a day trip for someone else. During the booking process, simply enter the traveler’s details in the relevant sections. Make sure that the traveler has all the necessary booking information, such as the driver’s contact details and pickup instructions.
At AlpinDay, transparency is our commitment to you. The price you receive from our Quote Generator is the comprehensive cost, with no added card charges or unexpected taxes later on. We ensure that when you choose to book with us at that moment, the quoted price is all you pay. Trust and simplicity are paramount in every transaction.
AlpinDay accepts a variety of payment methods to make the booking process as convenient as possible. You can pay using major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay and Klarna (buy now pay later). All payments are processed securely, ensuring your financial information is protected.
No, there are no hidden fees or charges with AlpinDay. The price you see during the booking process is the final price, including taxes and any applicable surcharges. However, additional requests like extra stops, specific vehicle types, or special services may incur extra costs, which will be clearly communicated before finalizing your booking.
While our pricing structure is based on a per-seat model, and due to legal stipulations, every passenger—regardless of age—must occupy a seat, we unfortunately cannot offer discounts for children or infants. However, we prioritize the safety and comfort of our younger passengers. As such, we are pleased to provide complimentary infant and child seats. Please ensure you specify your requirements when filling out the booking form to ensure a smooth journey for all.
We occasionally offer exclusive discounts or special offers to our existing customers.
Yes, you can request a receipt or invoice for your transfer. After completing your booking, a receipt is typically sent to your email automatically. If you need a detailed invoice or if the receipt wasn’t received, you can contact customer support to have one issued.
Your Alpinday driver will meet you at the agreed pickup location, such as your hotel, apartment, or another specified address. The exact meeting point will be confirmed in your booking details. If, for any reason, you have difficulty finding your driver, simply call the contact number provided in your booking confirmation and we’ll assist you right away to ensure a smooth start to your trip.
With Alpinday private day trips, your journey usually starts right on time at the agreed pickup location. In most cases, you’ll set off immediately once you meet your driver. However, please note that unforeseen factors such as traffic conditions or delays on your side might occasionally affect the departure time. For full details, please refer to our terms and conditions. Your smooth and enjoyable trip is always our priority.
We understand that delays can happen. If you are running late for your pickup, your driver will wait for a reasonable period of time. For longer delays, we kindly ask that you contact us as soon as possible so we can adjust your schedule or make alternative arrangements. Our team will do everything possible to ensure your trip still runs smoothly.
For full details on delays and waiting times, please refer to our terms and conditions.
Your Alpinday driver will pick you up directly from your specified location, such as your hotel, apartment, or another agreed address. In some destinations, direct access may not be possible due to car-free zones, pedestrian-only streets, or road restrictions. In such cases, pickup will be arranged from the nearest safe and accessible point, and you’ll need to walk a short distance to meet your driver.
If you’re unsure about the pickup location or would like confirmation in advance, just contact us using the number provided in your booking confirmation. We’re always happy to clarify and make sure everything runs smoothly.
Absolutely! Utilize our Quote Generator to explore a variety of drop-off locations in different cities. To specify a train station, simply input the necessary details on the booking page. We’ve made it straightforward for your convenience.
You have two options:
Travel Together: If everyone wants to start the day trip together, choose a single pickup time and location for the whole group.
Separate Pickups: If some group members prefer different pickup times or locations, you’ll need to schedule additional pickup arrangements. These can be included under the same booking if planned in advance.
If you’re unsure what works best, just contact us and we’ll guide you through the options to make sure everyone’s plans are accommodated.
Yes, you can book a day trip for a group with more than one pickup location. When making your booking, simply provide the addresses and pickup times for each location. Please note that additional fees may apply depending on the distance between pickup points.
Yes, you can add stopovers along your day trip route. When booking, simply let us know the location and how long you’d like to stay there. Additional fees may apply depending on the stopover’s duration and distance from the main itinerary. We recommend arranging this in advance so everything runs smoothly on the day.
If you need to change your drop-off location during your day trip, please let your driver know as soon as possible. We’ll do our best to accommodate your request, but changes may not always be possible depending on the itinerary and time available. Significant deviations from the planned route may incur additional charges.
Yes, AlpinDay operates day trips on public holidays. However, availability may be more limited, so we recommend booking early to secure your preferred date and time. Please note that holiday surcharges may apply due to higher demand.
Each passenger may bring one piece of hand luggage and one suitcase or holdall.
If you’re bringing sports equipment such as skis, snowboards, bikes, or golf clubs, please let us know during the booking process so we can ensure the right vehicle is arranged. For reference:
Ski/snowboard bags: maximum length 190 cm
Bicycles: must be packed in a box or bag, not exceeding 160 cm (length) × 100 cm (height) × 40 cm (width)
If you plan to travel with oversized or additional luggage beyond the standard allowance, please contact us in advance so we can make the necessary arrangements.
In case you leave personal belongings in an AlpinDay vehicle, contact us promptly. We’ll do our best to locate and return your items, though AlpinDay cannot be held responsible for belongings that cannot be traced.
Yes, AlpinDay offers wheelchair-accessible vehicles upon request. When booking your day trip, please specify that you require a wheelchair-accessible vehicle so we can make the necessary arrangements in advance. Availability may vary depending on the route and vehicle type, so we recommend booking early and providing detailed information about your requirements.
Absolutely! When making your reservation, you can select the number of baby and child seats needed, and AlpinDay will ensure the appropriate seats are available for your day trip.
Descriptions and weight specifications for the seats we provide are listed on the booking form and in Section 3 of our terms and conditions. Please choose seats based on your child’s estimated weight at the time of travel.
You’re also welcome to bring your own car seat if you prefer. There are no extra charges for providing or accommodating infant or child seats — your child’s safety is always our priority.
In Europe, children up to the age of 12 or a height of 135 cm (whichever comes first) are required by law to use a suitable car seat for safety. If your child uses a car seat in everyday travel, they will also need one for your AlpinDay trip.
Details about the baby and child seats we provide are available on the booking form and in Section 3 of our Terms and Conditions. When selecting a seat, please consider your child’s estimated weight at the time of travel to ensure maximum safety and comfort.
AlpinDay offers a generous luggage allowance, but some restrictions apply. Hazardous materials, flammable items, or oversized objects that cannot be transported safely in the vehicle are not permitted. If you plan to travel with unusual or oversized items, please contact AlpinDay in advance to confirm whether they can be accommodated.
Yes, you can bring sports equipment such as skis, snowboards, or bikes on your AlpinDay trip. Please let us know during the booking process so we can allocate a suitable vehicle with enough space. In some cases, an additional fee may apply for larger items, depending on the vehicle size and capacity.
AlpinDay provides car seats for both infants and older children upon request. When making your booking, simply specify your child’s age and weight so we can supply the correct seat. Safety is always our top priority, and we ensure all seats meet local regulations.
Yes, pets are welcome on AlpinDay trips, but this must be arranged in advance. When booking, please let us know if you’re traveling with a pet, including its size and any special requirements. Pets should be transported in an appropriate carrier, and additional charges may apply.
Your AlpinDay driver will meet you at the agreed pickup location, such as your hotel, apartment, train station, or another specified address. The exact meeting point will be confirmed in your booking details.
If you have trouble finding your driver, simply call the contact number provided in your booking confirmation, and we’ll assist you right away to ensure a smooth start to your trip.
If you have any trouble locating your AlpinDay driver at the agreed pickup point (hotel, apartment, train station, or other specified location), please call the contact number provided in your booking confirmation. Our team will assist you immediately and ensure you connect with your driver without delay.
AlpinDay operates a modern and safe fleet of vehicles, all regularly serviced and equipped with the latest safety features. Our cars, vans, and minibuses are selected for their comfort, reliability, and high safety standards, ensuring every passenger enjoys a pleasant and secure journey.
AlpinDay trips are designed to provide door-to-door convenience whenever possible, as long as the pickup or drop-off location is accessible by road. In some cases — such as pedestrian-only zones, car-free areas, or restricted access roads — your driver may not be able to reach the exact address. In these situations, you’ll be picked up or dropped off at the nearest safe and accessible point.
If you’re unsure about accessibility for your chosen location, please contact us in advance and we’ll be happy to advise.
Most AlpinDay trips use vehicles that can accommodate up to 8 passengers. For groups larger than this, we will arrange multiple vehicles to ensure everyone can travel comfortably.
For example, if you are a group of 10, your party would typically be split between two minibuses. How you divide the group is flexible and entirely up to you.
Whenever possible, we coordinate departures and pickups so the whole group starts the trip together. In some cases, staggered departures may be necessary, but we’ll always provide clear details in advance.
If you have any questions about group arrangements, our team will be happy to assist.
AlpinDay follows strict safety protocols to protect both passengers and drivers. Our measures include:
Regular cleaning and sanitization of vehicles
Hand sanitizer available in all vehicles
Masks available upon request
Air circulation and filtration systems in use
Social distancing measures where possible
Your health and safety remain our top priority throughout your journey.
If roads are closed or impassable because of severe weather, AlpinDay will make every effort to find a safe alternative route. If travel becomes impossible, we will notify you as soon as possible and work with you on alternative solutions, such as rescheduling your trip. Safety is always our highest priority, and all decisions are made with that in mind.
AlpinDay offers 24/7 customer support to help with any questions or issues before, during, or after your trip. You can reach us anytime by phone, email, or live chat, and a member of our team will be ready to assist you.
Most AlpinDay drivers speak both English and the local language of the region they operate in. Some drivers may also speak additional languages, depending on their background. If you have specific language requirements, please mention this when booking so we can do our best to accommodate your needs.
Yes, AlpinDay provides tailored services for business travelers, including executive vehicle options, onboard Wi-Fi, and flexible booking arrangements. We can also issue invoices for expense reporting and accommodate last-minute itinerary changes to ensure a smooth and professional travel experience.
If you leave something behind in an AlpinDay vehicle, please contact our customer support team right away. We will coordinate with your driver to try to locate the item and arrange its return. Depending on the circumstances, a delivery fee may apply, or you may need to collect the item from a designated location.
Yes, AlpinDay can arrange day trips to destinations beyond our standard service areas upon request. If your desired destination isn’t listed, simply contact our customer support team. We’ll do our best to accommodate your plans and provide a custom quote based on distance and availability.
Tipping your AlpinDay driver is not required but always appreciated if you feel the service was excellent. There is no fixed amount — most passengers choose to give a small cash tip directly to the driver as a gesture of thanks.
